Exchange, Return & Refund
All the unused and un-tampered products are fully refunded (without any questions asked) within 5 Days from the date of Invoice.
Only the branded packaged products that are not opened (with Original Packaging), and not damaged or used can only be exchanged within 5 days from the date of Invoice. (No REFUND).
Buyer has to send back the article through courier or other means and cost would be borne by the buyer.
NOTE: Strictly no request for Exchange or Refund is entertained after the corresponding stipulated period laid above or if any of the above policies is violated.
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging.
SNFPL ships throughout India!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
International orders, in most instances, will be shipped in their entirety as one shipment.
Are there any shipping charges applicable on my order?
We have standard shipping charges for most addresses.
India shipping charges -
A flat Rs. 50 charge is applied to all orders below Rs.1000, while there is free shipping for all orders above Rs.1000.
A flat Rs. 100 charge is applied to all orders below Rs.2000, while there is free shipping for all orders above Rs.2000.